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Customer Support

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Frequently asked questions

How can I benefit from using SmartrMarketing?

You benefit in three ways: 1. Share your referral code with entrepreneurs or brands that need more referrals for their business. They purchase a whitelabeled version of this app or any services within our marketplace, and you earn income. Simple! 2. Since you can earn on a few generations after your referral code is shared, this allows you an active stream (1st generation) and two passive steams (2nd and 3rd generations) of potential income. So build a team of promoters under you by simply sharing your referral code, and urging them to share theirs. 3. By purchasing a referral app for your business just like this one! You can easily market your brand in all the cool and simple ways we market ours. Just look at our infrastructure online! We are clients, too! SmartrMarketing users receive 20% on 1st generation purchases, and 5% on both 2nd and 3rd generation purchases. We offer the opportunity for more earnings. Some restrictions apply. Read about and watch the commercial on Empire Earners to find out more.

Do I have to buy anything in order to earn money with brands using Smartr software?

No! You don't even have to talk to anyone at Smartr or any brand using Smartr software to make a purchase or promote... just share your referral code, or add something to your cart. This Active Affiliate software has been talked about on Forbes, and we speak specifically about being able to participate by simply registering for any brand using Smartr software, getting your own referral code, and sharing that code with potential customers who need the products or services being sold within that app. Though it is free to promote Smartr apps, there may be a minimal amount of effort you have to put in with some brands, so make sure you read the FAQ when promoting any brand. Another great thing about Smartr software is you can earn income from as many brands as you wish. So make sure you are always selling Smartr software to brands who need it, and promoting the brands who have it.

I like the software and want to get a Smartr app for my brand. How do I get started?

If you can see your own business using Smartr software, simply place your order. You will receive a PDF with your invoice with instructions for steps that need to be followed in your dashboard in order to launch your software. Your content management dashboard is so intuitive, you can teach yourself how to setup your products. Once you are ready to launch, just press the button in your dashboard to let us know. You control your marketplace, your users promote your brand, and we take care of their tax paperwork. Easy. Everything you do in your dashboard updates your app in real-time without the need for launching a new app. If updates are made to the software which would require a new app, you will be notified. Also, when purchasing an app, you will need to purchase an iOS and Google Play developer license in order to have your app in their app stores.

As a promoter, when do I receive my earnings? How do I get paid as a vendor?

From the moment a purchase happens, a customer has 14 days to request a refund or exchange for an item. Once this 14 days has passed, customers no longer have the ability to refund their purchase, this money becomes available for you to be paid. And every purchase starts a new clock, allowing you to build up multiple transactions in your dashboard for every payout. Once you have accumulated your first $100 in earnings owed, just request a payout in your app or dashboard, and get paid based on the details you provide when setting up your Payout details. After your initial payout of $100, you can request a payout anytime you have accumulated $25 in available funds which have passed the 14-day refund period. You can read more about payments and our refund/return policy for Smartr brands and all vendors using Smartr software in our Terms & Conditions. Smartr Vendors or any promoters of any Smartr brands will receive a 1099/1099-K the following tax year for earnings paid.

I ordered software, but it is going on 30 days and I haven't fulfilled my launch requirements, what do I do?

Life gets in the way, and we get it. When you order your app, we immediately get to work on it, and that takes time, effort, and man hours on our part. However, if it gets to 30 days and you haven't received your app due to your being late delivering your content, we will only charge you for the first month to pay for the time and money we have already spent on your app. If you do decide at a later date that you do want to go ahead and launch your app, just get your content sent in, and we will not charge the second month until your app is launched. Unfortunately, in these situations, earnings will not be paid until the app/software is delivered to the customer.

What is the total cost of having my own Smartr app?

The monthly service investment depends on the package you pick for your business. No matter what package you pick, your transactions will be managed by SmartrCommerce, which costs 3% + .35 cents of each transaction made by your customers. If you are paying out any earnings to promoters for your business, you can expect earnings to be deducted, depending on which or how many generations those earnings are being paid. You can also use the tax and convenience fee calculator to add your state taxes to your dashboard, or use the convenience fee calculator to push part of your transaction fees to the end user, Your dashboard will show you all of this information, including transaction/order based information so you can easily run your business. Also, when purchasing an app, you will need to purchase an iOS and Google Play developer license in order to have your app in their app stores.

If I do build a Smartr app, will my users receive 20% of each purchase, just like Smartr Marketing?

Your promoters will receive whatever amount you wish to share with them... whether you are sharing 10% with people sending you new customers, or a larger percentage of each transaction shared on multiple generations of promoters. You have the ability to control this in your vendor dashboard, but we set the default for every app to share just 10% on first generation sales. You can decide if you want to share more, or even share on more generations. You are in control of not just who gets paid and how much, but you can control your transaction fees as well as apply special earning amounts to specific products or categories… allowing you to control every aspect of who gets paid and how much.

I have a website right now… should I still get a Smartr app?

All a brand needs to succeed is an app! Having a website, landing, or social page to tell their users to download their app can definitely help. If you want to keep your current ecommerce website, you don’t have to make any special changes to your current prices. Just offer regular prices on your website, and then offer an exclusive affiliate program via your Smartr app! This will draw more users to downloading your app. We always recommend using the Gold App Package, which has pretty much has everything any brand would need to get started gaining new customers, while also keeping track of who is signing up on your app.

Is Smartr a Multi-Level Marketing company?

Not at all. Even though our founder worked and spoke with MLM companies in the past, he coined this software as Active Affiliate software, with a compensation program that has multi-level payout capabilities. This allows brand promoters to earn passive income as well, as any level beyond a first generation allows for easy, passive income. MLM companies typically force people to purchase a membership or a product to participate in earning, while any brand using the Smartr software forces no such thing. All you need to do to promote any brand using Smartr software, is share your referral code with potential customers. Once you earn a minimum amount of earnings, you are paid. Although, some companies may want a minimum amount of effort made in order to receive more incentives… like bonuses, recurring revenue, or higher compensation amounts.

I just bought an entry-level app, and now I wish I purchase a Gold Level package, what should I do? Is the Gold Package worth the investment?

We think so… you get access to all your app users and your app becomes easier to find online – um – yes, please!! Just make the upgrade in your vendor dashboard!

If I make as little as one sale in Smartr Marketing, do I get paid on that sale for the rest of my life?

Unfortunately, no. In order for us to give you access to a FREE affiliate program, you need to be what we call an Active Affiliate... which means, you need to make sales, or Smartr Marketing has to charge people for the affiliate program. We would rather the former happen than the latter. Earnings will accumulate like normal and you will be eligible for Payouts just as everyone else, however, you must make a sale every 90 days to stay active. We would also suggest you actively stay in contact with the customers you sell apps to and help their brands so you do not have to worry about clients canceling their service. If you go longer than 180 days without activity, your account will automatically deactivate. “Back pay” will not be assessed during periods of inactivity, so if you want to stay active, then continue selling.

Does this Active Affiliate rule apply to all companies using Smartr software?

No, but it can. Most companies do not sell monthly subscription services, but when creating their app with Smartr, they can decide to implement their promoters apply a minimum amount of effort you need to put in each month in order to get paid, just like Smartr Marketing does, giving them control over how many sales you have to make within a certain amount of days to remain active. These rules are only in place for YOU. Businesses cost money to run, and if you aren't actively promoting a company, it isn't fair to the company paying its affiliates, nor is it fair to the people who are actively working hard to promote those brands. The best way to remain in good standing as an affiliate, is to remain an Active Affiliate for that brand.

Does this Active Affiliate rule apply to Empire Earners?

No. Empire Earners are paying to use the software to its full potential, which means they are more than likely taking it seriously and actively promoting the company. If an Empire Earner stopped paying for their monthly Empire Earner package, their earnings would drop down to the amount of regular promoters, and then the Active Affiliate rules would apply to them, meaning, they would have to fulfill minimum requirements as well. If an Empire Earner is making use of the bonus Gold Level app received with their package, their app would be taken offline unless they purchase the Gold App Package for their business separately once canceling their Empire Package.

I am interested in being an Empire Earner. How much can I earn?

Well anyone can download Smartr Marketing and earn 20% on first generation purchases, and 5% on second and third, but Empire Earners earn a lot more! The default compensation rate for our Empire Earners is set at 50% for first generation purchases, 15% for second generation purchases, and 10% for third... but, this can also be customized to fit the needs of your sales organization. There are two ways to become an Empire Earner: 1. By investing in the Empire Earner Package - which changes your earnings capacity immediately. 2. By earning $2,000 per month in first generation earnings, or making $10,000 dollars in first generation, monthly sales. Please view our Empire Earner video for more details.

Is it worth investing in the Empire Earner Package? Or should I wait until I earn $2,000 per month in earnings?

There are many perks to becoming an Empire Earner, and they don't stop with earning more per purchase, but first, let's answer your question. In order to receive $2,000 in first generation earnings, you will need to share your code with enough business owners who purchase $10,000 per month in software. If you were to invest in the Empire package, that same $10,000 per month in software development service fees on sold software would have yielded you $5,000, instead of $2,000 – More than double that of a regular promoter. Not to mention, when you are grandfathered into Empire Earner, you are granted the higher percentage earnings on sales made AFTER $10,000 in first generation monthly sales, as opposed to those investing in the package, which starts immediately. The Empire Earner Package, like Smartr Marketing, was built solely to give entrepreneurs an opportunity to earn good money with an easy to run business. We definitely think it is worth the investment.

What if I want an app for my brand(s), but do not want to purchase iOS and Google Play developer licenses?

These licenses are affordable, and mandatory in order to have an app in their app stores. The costs are: $100 per year for iOS and $20 per two years for Google Play. These costs are independent of Smartr and will need to be paid to the respective app stores. If you do not want to pay for those licenses, you can make your app available for download on your website, but this may limit the amount of potential users or customers who will want to use your app because users will have to disregard their security limitations to use your app, which just doesn't make any sense. We would recommend investing in the licenses.

Will I need to write a FAQ, Terms & Conditions, and a Privacy Policy for my app?

No. Our Terms & Conditions and Privacy Policy cover users, customers, and vendors. You have to do nothing extra. You will have a FAQ section in your app which will have some mandatory questions from Smartr which will be useful in explaining your software to your customers. You will be able to add any specific questions you need to within your own app, but will not be able to adjust or delete our mandatory questions and answers.

I am ready to promote. Do I have to talk to anyone at to start earning today?

Not at all. That is why we build the system the way it is. Anyone can pick up a Smartr app and start promoting and earning today, once purchase are made using your referral code.

What happens to my earnings counter once I receive my earnings?

When you receive your earnings, you will receive a comprehensive breakdown via email of where your earnings came from. Once you are paid for any specific pay period, your earnings counter will clear out. When a purchase is made, your earnings owed and our 14-day cancellation period starts counting from that purchase date. This means you may have weekly periods where there are no earnings in your dashboard or wallet. So, if you like seeing earnings in that thing, keep sharing your referral code and attracting more customers to the brand.

Can I share my referral code with myself? Can we share a referral code with my team or at my company?

To answer the first question... Absolutely not! This is called "stacking." Anyone caught stacking will have their profiles immediately terminated and will no longer be allowed to participate in earning with any Smartr company or Smartr vendor, no matter if any earnings are owed. Anyone receiving earnings will need their own SSN or EIN to receive payouts. You can share your code with friends, customers, or family, but not yourself. To answer the second question... Yes! If you have multiple teammates or a company that wants to use an individual referral code, just have everyone login to your account with your specific referral code. In order to do this, you CANNOT register with Google or Facebook. You will need to fill out the registration form so you can set your own password. Just be aware that ALL earnings will only be paid to the person or entity, as well as the SSN or EIN associated with the account.

I got a "head start" bonus when I signed up. What does that mean?

Congrats on your decision to become a Smartr Marketing affiliate! Promoters get their first payout after receiving $100 in earnings, AND they normally start from zero. Because of the Covid-19 crisis, we have decided to give a "head start" during some of our advertising promotions to give you the incentive to get out there and promote! Like ALL affiliate programs, you have to make sales in order to get paid, which means, like ALL affiliate programs, you have to do a minimum amount of work before you get paid. We are no different. So, the $20 head start isn't free money - otherwise affiliate programs wouldn't exist. It just gives you a shortcut to being paid quicker when you decide to promote our app! Good luck! You are 20% of the way to your first payout! Please read the rest of the FAQ to understand how to obtain affiliate customers and more info on when promoters get paid.

How do I get a free Smartrify website with my Smartr app purchase?

Simple… when you make your purchase, we will send you temporary login credentials to your new store. Your username/subdomain will be based off of the business name of your app. We will communicate this to you by email from the address info@thesmartrapp.com

I no longer wish to use my app to make tons of extra income... how do I cancel my service?

Please send an email to info@thesmartrapp.com and gives us a 30 day notice of cancellation. Depending on when you cancel, there may be one more payment/month of service for your app left.

I am really interested in maximizing my income potential. How can I gain more leads?

First of all, you need to actively promote the brand. You should be wearing a t-shirt, handing out cards, and getting as many people to use your SmartrMarketing referral code as possible, but just sharing your referral code works, too. The best way to start is to go through your phone, find business owners you know, and teach them about the software... not just sharing their own referral code to make income, but investing in the software for their own brand. You can also go to networking events and meetings, start your own events and meetings, make educational videos online about the software, place an ad with your referral code on the rear windshield of your car, or just walk into small businesses and talk to them about earning AND purchasing the software. The possibilities are endless. Potential customers can see the benefit of the software and they will purchase it if they need it. You concentrate on sharing your SmartrMarketing referral code and making sure everyone you get to register watches the v

I am really interested in maximizing my income potential. What can I do to make sure a purchase is made when I share my referral code with a business owner or entrepreneur?

First and foremost, you need to make sure people know you are an active affiliate for SmartrMarketing. This is not just something you sell, but who you are. One really cool thing is, our educational videos and Forbes articles on the website or in the How it Works button in the app menu can teach everything needed in order to make a purchase or become a promoter. So don't try and reinvent the wheel... use what we have already succeeded with to help you! Anytime you meet with a company owner that you know could benefit from more customer referrals, more sales, and more clients, simply share your SmartrMarketing referral code with them, make use of the app to show how it would operate for their brand, press the "How it Works" button to access our funnel with all the videos and education one would need, and take advantage of the FAQ in order to answer commonly asked questions. Once people see the benefits and value in the software, you can show them the earnings in action as they make their purchase by seein

When I click on my dashboard, what am I seeing?

Your connections are the first generation of users you shared your referral code with. Having their profile at hand, whether they are a prospective customer or helping you build a sales team, you can easily get in touch with them via their profile. When you click on your earnings in the dashboard, you are seeing the breakdown of your earnings that came from your overall network of users. These are earnings from people you shared your code with, and earnings from a couple of generations of users they have shared their referral code with. Keep in mind, within your connections, you are only gaining access to contact information of first generation users who know you that you shared your referral code with. We do not make available contact credentials of anyone from further generations.

What happens to my earnings counter once I receive my earnings?

When you receive your earnings, you will receive a comprehensive breakdown via email of where your earnings came from. Once you are paid for any specific pay period, your earnings counter will clear out. When a purchase is made, your earnings owed and our 14-day cancellation period starts counting from that purchase date. This means you may have weekly periods where there are no earnings in your dashboard or wallet. So, if you like seeing earnings in that thing, keep sharing your referral code and attracting more customers to the Smartr brands you promote.

I saw a video about a bonus... How can I participate and get cash and drive a car?

If you are reading this, we assume you are serious about selling SmartrMarketing products! Awesome! All you have to do is sell. As you hit each milestone which pays out a cash bonus, that bonus will appear in your dashboard and be made available for a Payout. Once you qualify for and maintain necessary requirements to participate in our "Drive a Tesla" program, all details will be sent to you. You will have access to drive a red, white, or purple Model 3 with Smartr advertising on it. If you hit the "Drive Away" milestone, the car is yours.